Privacy Policy

1. Who We Are

GoPDFNow.com.au is an online PDF tool platform that helps users merge, compress, convert, rotate, split, and process PDF-related files. In this Privacy Policy, “we”, “us”, and “our” refer to GoPDFNow.com.au, and “you” refers to the user of our services.

2. Information We May Collect

• Account information: name, email address, encrypted password, login details, and account preferences.
• Uploaded file information: files you upload for processing, file names, file size, file type, and processing status.
• Usage information: tools used, number of uses, timestamps, session activity, and related technical logs.
• Technical information: browser type, device type, operating system, IP address, general region, referral data, and session identifiers.
• Communications: messages you send through contact forms, support requests, or waitlist forms.
• Security information: logs and related information used to protect the platform from abuse, misuse, or unlawful activity.

3. How We May Collect Information

• directly from you when you create an account, upload files, or contact us;
• automatically when you browse or use our website;
• through cookies, session technology, and analytics or performance tools;
• from service providers that help us operate our platform.

4. How We Use Information

• to provide PDF tools and related website functionality;
• to create and manage user accounts;
• to authenticate logins and maintain secure sessions;
• to enforce usage limits, including free usage limits where applicable;
• to improve performance, reliability, and user experience;
• to monitor service health, detect abuse, and protect against fraud or misuse;
• to respond to support requests and communicate service updates;
• to meet legal, regulatory, and security obligations.

5. Uploaded Files and File Processing

When you use our PDF tools, you may upload documents or images for processing. We aim to process uploaded files only for the purpose of completing the requested action.

Uploaded files are generally intended to be handled on a temporary basis and deleted after processing or within a limited retention period reasonably required for technical, security, or troubleshooting purposes.

While we take reasonable steps to protect uploaded files, no internet-based service can guarantee absolute security. You should avoid uploading highly sensitive, confidential, or regulated information unless you are comfortable with the associated risk.

6. Third-Party Processing Services

Some file processing features may rely on third-party services or APIs to perform conversions, compression, or related actions. This means your uploaded files may be transmitted to those providers solely to complete the requested service.

7. Cookies and Similar Technologies

We may use cookies and similar technologies for purposes such as:

• keeping you signed in;
• maintaining session security;
• remembering user preferences;
• measuring website traffic and performance;
• improving website functionality and user experience.

You can manage cookies through your browser settings and our cookie controls where available. Disabling essential cookies may affect login, security, and certain site features.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes outlined in this policy, including service delivery, account management, abuse prevention, legal compliance, and dispute resolution.

9. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information, including access controls, secure authentication, and operational safeguards. However, no method of storage or transmission over the internet is completely secure.

10. Sharing of Information

We do not sell your personal information. We may share information only where reasonably necessary with:

• service providers and technical partners who help us operate the platform;
• hosting, database, analytics, and security providers;
• legal or regulatory authorities where required by law;
• professional advisers where needed for legal or business operations.

11. International Data Handling

Some providers may process or store data outside Australia. By using our services, you understand that your information may be transferred or processed in other jurisdictions.

12. Your Rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your account or personal information, subject to legal and operational requirements;
• withdraw consent where processing is based on consent;
• contact us with privacy concerns or complaints.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have privacy questions, data requests, or concerns about this policy, please contact us through the contact details provided on GoPDFNow.com.au.